Dispatch/Cutoff Time

The cutoff time for dispatch is 14:00, Monday to Friday. Orders placed before the cutoff time will be dispatched the same day, and orders placed after the cutoff time will be dispatched the following morning. 

Once your order has been dispatched, it means that it has been physically collected by the shipping company. Sometimes, the tracking information may not reflect the physical collection until the order has been processed by the shipping company's inbound depot.


Shipping Fees

For orders that do not qualify for free shipping, additional shipping options are available depending on your location.  The shipping fee options will be displayed at checkout before you complete your order.

  • Free 48 Hour Shipping - free shipping available when payment total is £49.00 and up (Royal Mail)
  • Up to 24 Hours - orders will be delivered within 24 hours from dispatch (Royal Mail)
  • Up to 48 Hours  - orders will be delivered within 48 hours from dispatch (Royal Mail)
  • Special - Next Day by 1PM - orders will be delivered by 1PM next day from dispatch (DPD)

Shipping Delays

We provide estimated shipping times based on the information provided by the courier companies. In most cases, these estimates are accurate and your order will be delivered within the specified timeframe. However, please be aware that delays can occur due to circumstances beyond our control, such as weather, holidays, or other logistical issues. We are not liable for delays by third parties, but if your order is indeed delayed, please do not hesitate to contact us for assistance at support@kanabogroup.com and we will do our best to help.  


Delivery Address

Before placing an order, please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or additional shipping fees that may occur due to an incorrect or incomplete shipping address. If your package is returned to us due to an incorrect address, we will contact you to arrange for re-delivery at an additional shipping cost.


You may exercise your right to change your mind! We accept products up to 14 days from the purchase date, as long as the products are still sealed in their original packaging.

Please see our terms and conditions for more information.